EDUCATION AND PROFESSIONAL
CERTIFICATIONS
BS in Audio Engineering
Belmont University
2009 to 2013
- Set up, troubleshoot, and test software and
hardware - Maintain hardware and software equipment
- Log equipment data and settings during recordings
- Routing audio signal flow
- Operating systems (Windows, macOS, Linux)
- Mobile Devices (iOS, Android)
- Security (SOP, troubleshooting, protocols)
- Virtualization and Cloud Computing
- Hardware and Network Troubleshooting
Relevant Projects
- Home lab Azure AD server
- Computer build and repairs, assembling and configuring hardware components to meet specific user needs
- Electrical Soldering, ensuring the proper repair of electronic components
- Technical troubleshooting for family and friends, resolving hardware and software issues
SKILLS AND PROFICIENCIES
Troubleshooting Computer/Electrical Issues
- Proficient in IT troubleshooting while understanding industry best practices and operational procedures
- Honed ability to diagnose and resolve electrical and technical issues while studying Audio Engineering and continue to use attention to detail, analytic thinking, and creative thinking with IT troubleshooting.
Customer Service and Teamwork
- Resolved customer concerns promptly and effectively, maintaining high levels of customer satisfaction
- Thrived in a quick paced and team-oriented environment, communicating closely with colleagues to complete tasks
- Demonstrated adaptability while switching tasks quickly to help fill in team gaps, ensuring smooth workflow and customer satisfaction
Time Management and Multitasking
- Met safety standards and regulations while completing tasks efficiently and accurately
- Implemented time management techniques when working independently to consistently meet tight deadlines
- Used creative problem solving techniques to meet customer’s requests and address supervisor’s challenges
Work History
Amazon Robotics VIA Teksystems June 2024 – February 2025
Tier 2 Support Associate
- Provides advanced technical support for the Amazon Robotics Product Launch team, supervising the coordination of two different robots in new operational stages and troubleshooting mechanical and operational issues.
- Responsibilities include data input for performance monitoring, leading Tier 1 associates, escalating unresolved issues, and overseeing on-site activities to ensure smooth operations.
- Led in developing a training sheet to standardize Tier 2 responsibilities and guidelines for fulfillment centers nationwide.
Tier 1 Support Associate June 2024 – August 2024
- support the Amazon Robotics Product Launch team by executing on-site activities, assisting the team, and monitoring robots.
- Ensuring smooth operations and addressing any issues that arise with the robots during the launch process.
Butcher and Bee
Prep Cook June 2019 to August 2020
- Demonstrated strong teamwork and multitasking skills in a fast-paced environment
- Contributed to a high level of customer service and kitchen efficiency.
Fido
Line Cook/Prep Cook January 2013 to June 2019
- Collaborated with the chef to introduce culinary creations to the special menu, enhancing customer experience.
- Proactively participated in barista competitions, earning placements for winning drink recipes over six years.